Returns, Refunds, Exchanges

Milomade products are made from recycled materials – vintage buttons, leather, silver cutlery, paper, card, envelopes, beads etc and sometimes these items have small scratches, marks and faults. Nothing is perfect. For that matter, any significant markings, scratches, faults that appear within a material used will be explained and noted within each inidivual item listing and accompanied by detailed photography.

Every Milomade item is crafted with great care and attention to detail and checked before shipping. Milomade does not send out damaged goods and all items are shipped in protective packaging so that they arrive in perfect condition. If you are at all unsatisfied with your order, please contact Milomade within 7 days of purchase to discuss the matter and to resolve the problem quickly. Refunds, returns and exchanges are dealt with on a case-by-case basis.

Milomade is happy to offer a full refund, provided the item arrives back well packaged and is in a re-saleable condition. No refund will be given if an item is returned faulty or damaged.

When returning an item please include a copy of the invoice or receipt for reference. Until the item reaches Milomade, it remains your responsibility and Milomade suggests you use a postal service which will insure you for the value of the items and acquire a proof of postage.

Shipping / Handling Fees are non refundable.